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16/05/24

Bear in mind…ways to create accessible and inclusive designs

VCCP logo of a girl facing up to a bear, with a thought bubble coming from the girl’s mind saying ‘Bear in Mind’

Global Accessibility Awareness Day is celebrated in May each year, and is an important date in the diary celebrated by our Accessibility Collective. Well, today is the day and this year we’re bringing to you some things to ‘Bear in mind’, so as to help guide you in creating more accessible and inclusive designs.

Design is hugely wide-ranging, from website and apps, to communications design from social posts and print adverts, to presentation decks and emails — and of course much beyond this too. 

But what does ‘accessible and inclusive design’ actually mean?

Accessibility is all about giving people the ability to access information and services by allowing them to better use and understand a design. You may be forgiven for thinking this principle applies simply to people with certain disabilities — which it does — but in reality accessible design benefits everyone. Afterall, no one likes yellow text on a white background right?

Inclusive design is even broader, and is all about making sure that no one feels excluded, perhaps by the language or images used, or the form fields available for gender selection, as examples. 

So, to make things a little easier for you to get started, or continue on your journey to deliver accessible and inclusive design, we’ve put together a set of pointers for you to ‘Bear in mind’ when creating design work…

Examples of inaccessible presentation slide designs where text is difficult to read, and examples of accessible slides where all text is clear and easy to read
Bear in mind...

Presentation decks should paint a clear picture

Decks look better for everyone when you use text colours, sizes and fonts that show up clearly against backgrounds, with large enough images and simple layouts.

Don’t let your slideware end up looking like diagrams for a fusion reactor.

Example of a badly formatted email with text that is hard to read, and an example where the text is clear and easy to read
Bear in mind...

Well-formatted emails are easier to digest

Use legible text sizes - typically 12pt or above, standard sans serif fonts and underlined links.

Also, let’s avoid using poorly contrasting colours, and UPPERCASE BECAUSE IT LOOKS LIKE YOU’RE SHOUTING ARGHH!!!

Example of an Instagram video of someone talking with no subtitles, and an example of the same person talking, but this time with subtitles
Bear in mind...

Some people can't hear the sound

When posting a video, make an effort to provide an option for closed captions or subtitles.

If you’re creating a video with a voiceover, try to make sure your music cues don’t interfere or distract from the spoken word.

Screenshots of the Cadbury ‘Sign with Fingers’ website which has designed and built to be accessible
Bear in mind...

Websites and apps need to work for everyone

Designing a website? Try to ensure ALL your visitors can interact with the content — by keeping things simple, ensuring good colour contrast, removing obstructions, and optimising navigation.

Making sure websites and apps are accessible is the right thing to do, and is soon to be a legal obligation.

Examples of acronyms that people may or may not understand: DOOH, CPM, PGL’s, CPC, CTR, CRO
Bear in mind...

Jargon and acronyms can confuse matters

Not everyone has the same knowledge of the topic in hand, so keep jargon and acronyms to a minimum and use words that sound human.

So rather than "Solutions to maximise NPS in each vertical.” 

Someone may better understand... “Solutions to improve how people feel about our brand in each industry.”

Mock poster saying ‘Mind the Gap: Please stand (word is struck through) stay behind the yellow line’
Bear in mind...

Using empathetic language makes everyone feel included

Know your audience. That means being mindful of the people you’re talking to and shaping your language to accommodate their lived experiences.

This approach helps us become more naturally empathetic while avoiding non-inclusive and hurtful phrases.

6 AI generated photos of range of people with different appearances who are all firefighters
Bear in mind...

Avoid giving into stereotypical representations of people

Stereotyping of people exists for a variety of reasons — all of us exercise degrees of unconscious bias.

Being aware of this, let’s challenge problematic stereotypical thinking in a way that’s sensitive, respectful and without judgement.

Three examples of organisations: RNIB, Stonewall and DE&I Collective
Bear in mind...

Involving your audience can help create authentic representation

By giving your target audience early involvement in the research and development process, you’ll be able to give them more effective representation.

If people from your audience are hard to find, we recommend working closely with relevant organisations, whether it’s our DE&I Collective, RNIB, Stonewall, or another that supports marginalised groups.

Examples of ways people can be diverse: Gender, Religion, Seniority, Character, Language, Nationality, Race, Culture, Age, Style, Sexuality, Pronouns, Company, Skillset, Experience, Location, Job title, Philosophy
Bear in mind...

Diversity of people throughout the creative process makes for great work

Inclusivity means giving people of all backgrounds an opportunity to take the stage — and work behind the scenes as well.

An inclusive creative project is one that allows everyone to write, manage, direct, engineer, or appear in, regardless of gender orientation, ethnicity or culture. Keep this in mind when recruiting your team.

AI generated photos of different ways of working: Co-working space, Solo working, High energy, Group working, Organised chaos, Calm and quiet, Pen and paper
Bear in mind...

We don’t all work the same way

People like to take different approaches to reaching the same creative output.

Some people like big meetings, others like one-to-ones, some like flexibility while others like structure.

Let’s try to communicate so we understand each other's needs.

We hope these pointers help you to make improvements to how you approach design going forwards, and if you’re ever not sure the best approach, just ask for help - that’s what inclusive design is all about.

Enjoy!

Bernadette Accessibility Collective  x  VCCP DE&I Collective  x  Girl&Bear

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